Mar 15, 2019

Advanced Apprenticeship Customer Service - SAFELINCS LIMITED

  • Earlybird Jobs
  • Alford, UK
Apprenticeship/Trainee Admin / Clerical Customer Service

Job Description

Duties will include:

  • Provide customers with product information via telephone, email or online chat
  • Deal with all customers in a professional manner
  • Deal with customer and company information with strict confidentiality
  • Provide customers with quotations and pro-forma invoices and process sales through appropriate software
  • Contact customers to ensure that they are happy with their order and the service provided
  • Offer customers any special offers that may meet their requirements
  • Deal with customer complaints in a professional and sympathetic manner
  • Process customer returns in accordance with procedures
  • Generate reports and update databases

Joining our Sales Team will allow you to work in a fast paced environment whilst delivering first class customer service and developing your personal skills, which you will continue to use throughout your career.

As you progress into your role you will also be required to work extended shifts and within the weekend rota.

 

Requirements and prospects

Desired skills

  • Good understanding of IT, able to use Outlook and navigate a website
  • Good level of English and maths
  • Good communication skills, both written and verbal

Personal qualities

  • Passionate about providing outstanding Customer Service
  • Team player
  • Be able to work in a professional manner
  • Be confident and outgoing

Desired qualifications

GCSE at Grade A/9 to C/4 in English and maths.

Future prospects

Safelincs hope to offer a full time position upon successful completion of the apprenticeship. We are a forward thinking company that invests in their staff and want to offer a rewarding career path for the right candidate.

Things to consider

  • With our location in mind the successful candidate must ensure they can get to and from work at the required working hours
  • Safelincs provide you with free refreshments and snacks throughout the day and you will have a paid daily half hour lunch break

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