Advanced Apprenticeship Customer Service - SAFELINCS LIMITED
Admin / Clerical
Duties will include:
Provide customers with product information via telephone, email or online chat
Deal with all customers in a professional manner
Deal with customer and company information with strict confidentiality
Provide customers with quotations and pro-forma invoices and process sales through appropriate software
Contact customers to ensure that they are happy with their order and the service provided
Offer customers any special offers that may meet their requirements
Deal with customer complaints in a professional and sympathetic manner
Process customer returns in accordance with procedures
Generate reports and update databases
Joining our Sales Team will allow you to work in a fast paced environment whilst delivering first class customer service and developing your personal skills, which you will continue to use throughout your career.
As you progress into your role you will also be required to work extended shifts and within the weekend rota.
Requirements and prospects
Good understanding of IT, able to use Outlook and navigate a website
Good level of English and maths
Good communication skills, both written and verbal
Passionate about providing outstanding Customer Service
Be able to work in a professional manner
Be confident and outgoing
GCSE at Grade A/9 to C/4 in English and maths.
Safelincs hope to offer a full time position upon successful completion of the apprenticeship. We are a forward thinking company that invests in their staff and want to offer a rewarding career path for the right candidate.
Things to consider
With our location in mind the successful candidate must ensure they can get to and from work at the required working hours
Safelincs provide you with free refreshments and snacks throughout the day and you will have a paid daily half hour lunch break
Earlybird Jobs is your local jobs board and employment engagement service, offering you the best platform to search and apply for job vacancies in Lincolnshire. In building an innovative, engaging and results-driven jobs board platform, we are able to promote a wide variety of opportunities at all levels, working with an array of employers across public, private and voluntary sectors.